Memorial Patient Guide

ATM

For your convenience, an ATM is located on the first floor of the Clinical Pavilion in the Atrium near the Coffee Bean.

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Bedside Shift Report

We want you to feel comfortable and cared for throughout your stay, so at each nursing shift change—about every 12 hours—your nurse will introduce your new nurse to you. The team will talk about your progress, medicine and tests scheduled for the day. Ask questions. The more you’re involved, the better and safer your care.

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Bedside Technology

During your stay, you may see your doctors and nurses using computers or tablets. These tools help them care for you by providing around-the-clock monitoring, a variety of resources and quick communication with the rest of your healthcare team. If you have any questions, ask your doctor or nurse.

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Café and Dining

Conemaugh Memorial Medical Center offers a variety of dining options, including baristas and onsite full-service cafes.  

See below for detailed locations and hours. 

Crossroads Café 
Full-service cafeteria 

Location: Clinical Pavilion, 3rd Floor

Hours: Monday – Friday: 6:30 am – 9 pm; Saturday and Sunday: 6:30 am – 6 pm
Payment options: Cash, Credit, Apply Pay, Google Pay, Payroll Deduction  

Location: Conemaugh Memorial Lee Campus Basement  

Hours: Monday – Friday 11 am – 1 pm  
Payment options: Cash, Credit, Apply Pay, Google Pay, Payroll Deduction 

Coffee Bean
Coffee, Pastries, Sandwiches, Salads, and Soup 

Location: Clinical Pavilion, 1st Floor, Atrium 

Hours: Sunday – Friday: 6 am – 12:30 pm  
Payment options: Cash, Credit, Apply Pay, Google Pay, Payroll Deduction 

Location: East Hills Outpatient Center 

Hours: Monday – Friday: 7 am – 1:30 pm  
Payment options: Credit, Apply Pay, Google Pay, Payroll Deduction 

To purchase a gift card or for more information, please contact the Dietary office at 814.534.9461. 

Visitors may use the dining room at any time. Due to dietary restrictions, patients may not be served in the cafeteria. 

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Calling Your Nurse

Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located at your bedside. If you have any questions on how to use the call button, ask a staff member to show you.

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Cellphones & Video

During your stay, you may see members of your care team using mobile phones. At Conemaugh Memorial Medical Center, our staff can use phones for work-related activities, such as communicating with doctors or other care team members. Employees are not allowed to use phones for non-work-related activities. Cell phones and other communication devices offer many work-related benefits, including access to medical references, clinical tools, and patient information. 

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Channel Listing for TV

Each patient room has a television. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. The side rail controls control TVs. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions about using your TV.

Click here for a complete channel listing.

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Concerns About Your Care

Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue is unresolved, contact the hospital patient advocate. You also have the right to file your complaint with either: 

The Pennsylvania Department of Public Health
Health and Human Services Building, 8th floor West
625 Forster St. Main Street
Harrisburg, PA 17120
Website: www.health.pa.gov

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Website: www.jointcommission.org, then click “Report patient safety event”

Medicare beneficiaries also may call Livanta Quality Improvement Organization at 866.815.5440 or use their website: www.livantaqio.cms.gov/en

Sometimes a healthcare choice can involve an ethical concern- such as a wish to refuse life-saving treatment or a disagreement over advance directives. For assistance to help facilitate discussion and communication among those involved in the situation, you can contact: 

• Compliance Officer at 814.410.8421
• Risk Management at 814.534.9535
• Spiritual Care at 814.534.3662

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Contact Person

Each patient's family is asked to designate one family member to serve as the primary contact person for updates. The family contact person can then relay information to other family and friends, allowing staff time to focus on care for the patient. To allow staff adequate time for communicating patient care updates during shift changes, contact persons are asked to refrain from calling the units between the hours of 6:30 - 8 am and 6:30 - 8 pm.

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Electrical Appliances

For your safety, we reserve the right to inspect any electrical appliances brought into the hospital, including clinical and non-clinical equipment.

Electric blankets, heating pads, portable heaters, and fans are prohibited on hospital premises. 

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Fire Safety

We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do.

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Flowers

Flowers are delivered to patient rooms by individual florists. Please note that flowers are not allowed in Intensive Care Units.

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Gift Shop

Lori's Gift Shop
Conemaugh Memorial Medical Center - Main Campus
Clinical Pavilion, Third Floor (across from the Crossroads Cafe)

Monday - Friday, 8 am - 6 pm
Saturday and Sunday, 11 am - 3 pm
Phone: 814.534.9795

Custom Gifts for Every Occasion

• Thinking of You gift baskets
• Custom gift baskets for special relative
• Baby gift baskets
• Fresh flower arrangements
• Potted plants or silk plants decorated with a gift bow
• Balloon bouquets including "singing" balloons

Special Features

• Customer Reward Program - earn Gift Shop Rewards by accumulating points on all qualified purchases
• Weekly Special Promotions - be sure to ask about this week's current feature

Gift Shop Items

• Personal care items including lip balm, lotion, hairbrush, toothpaste, and nail clippers
• Socks, slippers, and robes
• Purses and scarves
• Fashion jewelry and reading glasses
• Baby items
• Games and plush animals
• Inspirational gifts
• Seasonal gifts
• Cards, magazines, and books
• Collectible figurines

Phone Orders Welcome

• Available during Gift Shop operating hours
• No minimum purchase
• Delivery within hospital at no additional charge
• Mastercard, Visa, Discover, and American Express accepted

Order Online
Place orders online for free same-day delivery
from the Gift Shop directly to patients in the hospital.

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Hearing Impaired

We have services available for the deaf or hearing impaired. If you need these services, don't hesitate to contact your nurse.

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Hospital Safe for Valuables

Personal care items such as contact lenses, eyeglasses, hearing aids, and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help prevent them from being lost or damaged.

We ask you not to bring any items of value to the hospital. The hospital does not accept responsibility for any possessions you keep with you or items of value. If you lose something, please notify your nurse immediately, and we will try to help you find it. Unclaimed articles are turned into the Security Office. If you are looking for a lost item, please call Patient Relations at 814.534.9261 or Security at 814.534.9730.  

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Hourly Rounding

A nurse will visit you every hour during the day and every two hours at night to check on your comfort, help you change positions in bed, assist with trips to the bathroom, and ensure that you can easily reach your phone, call light and personal items.

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Housekeeping Services

All patient rooms are cleaned and sanitized daily. If you need assistance or have concerns, you may contact the Environmental Services Technician Monday through Friday from 8 a.m. to 4 p.m. or the environmental services management team at 814.534.5751. 

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Interpreters and Translation Services

Interpreter services are available for patients. Please contact your nurse for assistance.

Conemaugh Health System provides healthcare services to a population of diverse individuals. To assist some patients, language services (interpretation) are available. If you know a patient needing interpretation services, please use the documents (linked below) to provide the patient information for receiving an interpreter.

Click here for Statement of Nondiscrimination in 15 languages

Click here for Language Services information in 15 languages

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Lost and Found

Items found can be turned in to the Security Office. If you are looking for a lost item, you may contact: 

Security at 814.534.9730

Patient Relations at 814.534.9261

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Mail

Mail and emails sent to our website are delivered to patients by hospital volunteers Monday through Friday. Flowers may be delivered by individual florists, staff, or volunteers. Fresh flowers are not allowed in critical care areas.

Mail received after discharge will be forwarded to the patient’s home.

Outgoing mail may be taken to the nurses' station or given to your attending nurse. Postage stamps are available in the gift shop.

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Medicines

Please do not bring any prescription or over-the-counter medicines to the hospital. All medicines you take in the hospital need to be prescribed, filled and given to you by hospital staff. Tell your doctor about any medicines you regularly take. If you still need them, hospital staff will give them to you.

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Outpatient Nutrition

Schedule an appointment: 814.534.9186

Do you have questions about your diet? We can help!

Registered Dietitians at Conemaugh Memorial Medical Center offer nutrition counseling, providing education on topics including, but not limited to:

• Eating Disorders (over eating, anorexia, bulimia, and disordered eating patterns)
• Diabetic Nutrition
• Weight Reduction
• Food Allergies
• Gluten Free
• GI Topics
• Pediatric Nutrition
• Cardiac Nutrition

Counseling is offered Tuesday through Thursday by appointment at Conemaugh Memorial Medical Center's Lee Campus.

A prescription is needed from a physician for this service. A referral may be needed if requested by insurance provider. Please contact insurance provider prior to calling to scheduling an appointment.

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Parking

You can find a detailed map of available parking locations on the Main Campus Parking Map.  

Valet services are available at various Conemaugh Memorial Medical Center – Main Campus locations. 

Main Entrance: Monday – Friday from 5 am – 6 pm 

Emergency Room: 7 days a week from 7 am – 9 pm 

Cancer Care Center: Monday – Friday from 7 am – 3 pm 

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Pastoral Care

Spiritual Care staff and volunteers understand that meeting a patient’s spiritual needs are a very important part of the healing process for patients and the support process for family members. The goal of Conemaugh's Spiritual Care staff is to accommodate the spiritual needs of individuals of all faiths, in addition to those with no particular faith. If you want a chaplain visit for spiritual care and comfort, please ask your nurse to contact the on-call chaplain. 

The Chapels are always open for prayer and meditation. They are located on the first floor of main building P105, off the Atrium, and on the ground floor of the Good Samaritan building. 

Religious services are available on patient TVs, EWTN, and channel 9. Your loved ones may also fill out a prayer request. Our prayer partners receive those requests and offer prayer for your intention. Bibles, Qurans, Our Daily Bread reflection books, rosaries, and personal prayer squares are available upon request. 

Services Include:

• Chaplains, available 24 hours per day, 7 days per week for emergencies
• Connecting a patient with his or her place of worship upon a patient’s request
• Communion offered by Volunteer Eucharistic Ministers
• Chapels, located on the Ground Floor of Good Samaritan Building and Third Floor of the Atrium at the Main Campus, and First Floor of the Lee Campus, which are open to all for reflection
• Mass is held Wednesday and Friday at noon. Weekend mass is Sunday at 7:30 a.m. Communion services are provided Monday, Tuesday, and Thursday
• Prayer requests cards, which can be completed and given to a member of staff. Prayer requests are sent on to a chaplain in Spiritual Care
• Meditation Room is located on the 3rd floor of the Clinical Pavilion
• Dial-A-Prayer Request, available by calling 814.534.1999
• Email-A-Prayer, available at emailaprayer@conemaugh.org
• Dial-A-Devotion, available by calling 814.534.1998
• Chaplain visits by request at Conemaugh Memorial Medical Center. Please contact Spiritual Care at 814.534.3662 during regular hours. After hours (evenings and weekends), please inform a nurse if there is an emergency spiritual care need
• A schedule of broadcasted worship services, available by calling 814.534.3662
• Anointing of the Sick and Communion requests can be made by calling 814.534.9695
• Healing music and reflections are available through in-house television

The following are available upon request:

• Interfaith prayer booklets
• Communion
• Bibles
• Rosaries
• Scapulars

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Patient Meals

Conemaugh Memorial utilizes a Patient Ambassador Program. The program provides a personalized menu selection process that helps patients feel more comfortable with their diet and menu choices. For more information or assistance, please call the Dietary Office at 814.534.9461 or ask your nurse. 

Conemaugh Memorial Medical Center provides an At Your Request Room Service for inpatient dining. Inpatients utilize a hospital phone to call the Food and Nutrition Department. A trained staff member takes the patient's order and verifies that requested meals are in compliance with the patient's care plan, including following dietary restrictions established by the care provider. All meal information is tracked to ensure diet accuracy and patient safety while providing a nutritionally adequate and satisfying meal.

Registered Dietitians are available at Conemaugh Memorial Medical Center from 7:30 am until 4 pm, Monday - Saturday. Conemaugh Dietitians cover a wide variety of nutrition needs including assessing each patient's energy needs, diet education, tube feeding, and Total Parenteral Nutrition recommendations. Services are also provided to hospital clinics including Bariatric, Maternal Infant Health Clinic, Ryan White Clinic for HIV / AIDS, and the Conemaugh Cancer Center.

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Personal Belongings and Valuables

Personal care items such as lenses, eyeglasses, hearing aids, and dentures can be stored in your bedside stand when not used. Please do not put them on your bed or food tray to help avoid them being lost or damaged. Leave valuables like jewelry or cash at home or give them to a trusted relative or friend to watch over. Security may lock up valuables at your request if this is not an option. Conemaugh Memorial Medical Center cannot be responsible for replacing personal belongings. 

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Pharmacy

Please do not bring any medication to the hospital. The hospital pharmacy will give you all the medications you need. 

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Photography

The use of any audio or video recording-capable devices within the hospital may constitute an invasion of patients’ and employees’ privacy. It may breach the confidentiality of the patient, hospital, or hospital-related information. Because of this, audio and video recordings are not allowed in the hospital without approval from hospital staff and the patient’s written permission.

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Public Restrooms

For everyone's health and safety, we ask visitors not to use patient restrooms. Public restrooms are located throughout the hospital. Ask the hospital staff to direct you to the nearest one.

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Quiet Time

Conemaugh Memorial Medical Center recognizes that our patients need as much rest as possible to promote healing. At the same time, understanding hospitals can be noisy and busy places. A quiet and restful environment promotes healing, whereas noise can add stress and harm their healing process. To allow our patients to rest during the day, we will have quiet hours from 2 p.m. until 4 p.m. and after 8 p.m.

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Rapid Response Team

Patients, family members, and visitors can activate a rapid response team to respond if their condition worsens. The first step is to call the nearest caregiver. If not immediately available, the Rapid Response Alert will be activated by picking up the phone in the patient's room and dialing x222 – a dedicated hospital line for family-activated calls. 

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Smoking

Given the serious health hazards of tobacco use, we have chosen to become a 100 percent tobacco-free campus. No smoking or tobacco products are permitted on Conemaugh Health System property, parking lots, associated buildings, and vehicles. Patients and visitors are asked not to smoke during their hospital visits.

If You Smoke or Use Tobacco
While you are in the hospital, please do not suffer from nicotine withdrawal. You can receive nicotine replacement therapy (NRT) or other appropriate support during your hospital visit. Please ask your nurse for more information.

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Telephone

All patient rooms have phones. To place a call within the hospital, dial the last four digits of the extension. To place an outside call, dial 4, then 1, then the area code and the number. 

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TV

Each patient room has a television. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. The bedside pillow speaker or side rail controls control TVs. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions on using your TV.

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Vending Machines

Byte Machines are on-the-go food options made available to all visitors. They offer house-made grab-and-go items, including sandwiches, snacks, and drinks. They are in the Emergency Room waiting rooms and on the 5th floor of the Clinical Pavilion in the Maternity unit lobby. Purchases can be made using a debit or credit card. 

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Visiting Hours

Visiting hours are subject to change. Please ask your nurse for official hours during your stay.

Some units may limit the number of visitors they can receive at one time to promote healing, safety, and infection control.

• General Hours: 8:00 a.m. to 8:00 p.m. Note: Patients have the right to choose to receive visitors from among family, friends, or other individuals at any time during their stay.
• Pediatrics: 8:00 a.m. to 8:00 p.m. Note: One parent or guardian can stay 24 hours a day.

Family members and visitors are welcome to visit with their loved one in the Intensive Care Unit or Coronary Care Unit. To ensure the safety and privacy of patients, family members, and visitors are asked to abide by the following guidelines. 

Visitor Guidelines

• A Visitor Lounge is located on the 7th floor of the Ashman-Rose Pavilion
• For safety reasons, children under age 13 are not permitted to visit but can stay in the waiting room if supervised.
• To ensure safety of patients, please do not visit if experiencing a cough, fever, runny nose, or rash.
• Please refrain from touching equipment in patient's room, and do not sit on counters or floors.
• Visitors are asked to limit cell phones, pager, or electronic device use in patient rooms.

Visiting Overnight
Overnight visitation with a patient must be coordinated with the charge nurse and/or nurse manager and is only permitted under certain circumstances. If overnight visitation has been approved, the nurse will give you a visitor card and provide you with instructions for obtaining a visitor pass from the security guard. Please wear this badge and always remain in the waiting room or the patient’s room during your overnight visit. We reserve the right to revoke overnight privileges.

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Wifi

Free Wi-Fi is provided throughout the hospital for your convenience. Look for the network CHS_Guest on your device.

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