Memorial Patient Guide

We are committed to your care.

Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you. You may be contacted by phone, email or text and asked to complete a confidential survey. Please take the time to complete the survey. Your feedback will help us know what we’re doing well and where we can improve.

Privacy Practices Patient Rights & Responsibilities Concerns About Your Care

Fast facts about your stay.

Support for Caregivers

We encourage patients to pick a key person to support them during their hospital stay. Whether you are that primary support person, or just one of many people caring for and supporting your loved one, you can play an important role in making sure your loved one gets the safest and best care both here and beyond the hospital.

Patient and Family Care
We participate in patient- and family-centered care. We believe that family plays an important role in ensuring the health and well-being of patients of all ages. Our goal is to create partnerships among healthcare practitioners, patients and families that will lead to the best outcomes and enhance the delivery of safe, quality, efficient, effective, and timely care.

What to Know Before You Leave
Caregivers can help ensure the best outcome for their loved one after a hospital stay by getting the answers to these three questions:

What is the next step for medical care (home or facility, follow-up with primary care physician or physical therapy, etc.)? Help your loved one arrange the details to make this happen—financial plan, transportation, scheduling, etc.
What new and former medicines does my loved one need to take? Help your loved one understand the details—timing, dosing instructions, side effects, prescription refills, etc.
What health warning signs do I need to watch for and what do I do if they happen? Help your loved one by writing these symptoms down as well as the name and contact number to call.

If you feel like you need a break or help, reach out to friends and family. And consult the resources listed here: National Alliance for Caregiving | Family Caregiver Alliance | Caregiver Action Network

Facts About Your Stay

ATM

For your convenience, an ATM is located on the first floor of the Clinical Pavilion in the Atrium near the Coffee Bean.

Bedside Shift Report

We want you to feel comfortable and cared for throughout your stay, so at each nursing shift change—about every 12 hours—your nurse will introduce your new nurse to you. The team will talk about your progress, medicine and tests scheduled for the day. Ask questions. The more you’re involved, the better and safer your care.

Bedside Technology

During your stay, you may see your doctors and nurses using computers or tablets. These tools help them care for you by providing around-the-clock monitoring, a variety of resources and quick communication with the rest of your healthcare team. If you have any questions, ask your doctor or nurse.

Café and Dining

Conemaugh Memorial Medical Center offers a variety of dining options, including baristas and onsite full-service cafes.

See below for detailed locations and hours.

Crossroads Café
Full-service cafeteria

Location: Clinical Pavilion, 3rd Floor

Hours: Monday – Friday: 6:30 am – 9 pm; Saturday and Sunday: 6:30 am – 6 pm
Payment options: Cash, Credit, Apply Pay, Google Pay, Payroll Deduction

Location: Conemaugh Memorial Lee Campus Basement

Hours: Monday – Friday 11 am – 1 pm
Payment options: Cash, Credit, Apply Pay, Google Pay, Payroll Deduction

Coffee Bean
Coffee, Pastries, Sandwiches, Salads, and Soup

Location: Clinical Pavilion, 1st Floor, Atrium

Hours: Sunday – Friday: 6 am – 12:30 pm
Payment options: Cash, Credit, Apply Pay, Google Pay, Payroll Deduction

Location: East Hills Outpatient Center

Hours: Monday – Friday: 7 am – 1:30 pm
Payment options: Credit, Apply Pay, Google Pay, Payroll Deduction

To purchase a gift card or for more information, please contact the Dietary office at 814.534.9461.

Visitors may use the dining room at any time. Due to dietary restrictions, patients may not be served in the cafeteria.

Calling Your Nurse

Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located at your bedside. If you have any questions on how to use the call button, ask a staff member to show you.

Cellphones & Video

During your stay, you may see members of your care team using mobile phones. At Conemaugh Memorial Medical Center, our staff can use phones for work-related activities, such as communicating with doctors or other care team members. Employees are not allowed to use phones for non-work-related activities. Cell phones and other communication devices offer many work-related benefits, including access to medical references, clinical tools, and patient information.

Channel Listing for TV

Each patient room has a television. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. The side rail controls control TVs. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions about using your TV.

Click here for a complete channel listing.

Concerns About Your Care

Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue is unresolved, contact the hospital patient advocate. You also have the right to file your complaint with either:

The Pennsylvania Department of Public Health
Health and Human Services Building, 8^th floor West
625 Forster St. Main Street
Harrisburg, PA 17120
Email: www.health.pa.gov

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Website: www.jointcommission.org, then click “Report patient safety event”

Medicare beneficiaries also may call Livanta Quality Improvement Organization at +1 866-815-5440 or use their website: www.livantaqio.cms.gov/en

Sometimes a healthcare choice can involve an ethical concern- such as a wish to refuse life-saving treatment or a disagreement over advance directives. For assistance to help facilitate discussion and communication among those involved in the situation, you can contact:

- Compliance Officer at 814.410.8421
- Risk Management at 814.534.9535
- Spiritual Care at 814.534.3662

Electrical Appliances

For your safety, we reserve the right to inspect any electrical appliances brought into the hospital, including clinical and non-clinical equipment.

Electric blankets, heating pads, portable heaters, and fans are prohibited on hospital premises.

Fire Safety

We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do.

Flowers

Flowers are delivered to patient rooms by individual florists. Please note that flowers are not allowed in Intensive Care Units.

Gift Shop

Lori's Gift Shop
Conemaugh Memorial Medical Center - Main Campus
Clinical Pavilion, Third Floor (across from the Crossroads Cafe)

Monday - Friday, 8 am - 6 pm
Saturday and Sunday, 11 am - 3 pm
Phone: (814) 534-9795

Hearing Impaired

We have services available for the deaf or hearing impaired. If you need these services, don't hesitate to contact your nurse.

Hospital Safe for Valuables

Personal care items such as contact lenses, eyeglasses, hearing aids, and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help prevent them from being lost or damaged.

We ask you not to bring any items of value to the hospital. The hospital does not accept responsibility for any possessions you keep with you or items of value. If you lose something, please notify your nurse immediately, and we will try to help you find it. Unclaimed articles are turned into the Security Office. If you are looking for a lost item, please call Patient Relations at 814-534-9261 or Security at 814-534-9730.

Hourly Rounding

A nurse will visit you every hour during the day and every two hours at night to check on your comfort, help you change positions in bed, assist with trips to the bathroom, and ensure that you can easily reach your phone, call light and personal items.

Housekeeping Services

All patient rooms are cleaned and sanitized daily. If you need assistance or have concerns, you may contact the Environmental Services Technician Monday through Friday from 8 a.m. to 4 p.m. or the environmental services management team at 814.534.5751.

Interpreters and Translation Services

Interpreter services are available for patients. Please contact your nurse for assistance.

Lost and Found

Items found can be turned in to the Security Office. If you are looking for a lost item, you may contact:

Security at 814.534.9730

Patient Relations at 814.534.9261

Mail

Mail and emails sent to our website are delivered to patients by hospital volunteers Monday through Friday. Flowers may be delivered by individual florists, staff, or volunteers. Fresh flowers are not allowed in critical care areas.

Mail received after discharge will be forwarded to the patient’s home.

Outgoing mail may be taken to the nurses' station or given to your attending nurse. Postage stamps are available in the gift shop.

Medicines

Please do not bring any prescription or over-the-counter medicines to the hospital. All medicines you take in the hospital need to be prescribed, filled and given to you by hospital staff. Tell your doctor about any medicines you regularly take. If you still need them, hospital staff will give them to you.

Parking

You can find a detailed map of available parking locations on the Main Campus Parking Map.

Valet services are available at various Conemaugh Memorial Medical Center – Main Campus locations.

Main Entrance: Monday – Friday from 5 am – 6 pm

Emergency Room: 7 days a week from 7 am – 9 pm

Cancer Care Center: Monday – Friday from 7 am – 3 pm

Pastoral Care

If you want a chaplain visit for spiritual care and comfort, please ask your nurse to contact the on-call chaplain.

The Chapels are always open for prayer and meditation. They are located on the first floor of main building P105, off the Atrium, and on the ground floor of the Good Samaritan building.

Religious services are available on patient TVs, EWTN, and channel 9. Your loved ones may also fill out a prayer request. Our prayer partners receive those requests and offer prayer for your intention. Bibles, Qurans, Our Daily Bread reflection books, rosaries, and personal prayer squares are available upon request.

Patient Meals

Conemaugh Memorial utilizes a Patient Ambassador Program. The program provides a personalized menu selection process that helps patients feel more comfortable with their diet and menu choices. For more information or assistance, please call the Dietary Office at 814.534.9461 or ask your nurse.

Personal Belongings and Valuables

Personal care items such as lenses, eyeglasses, hearing aids, and dentures can be stored in your bedside stand when not used. Please do not put them on your bed or food tray to help avoid them being lost or damaged. Leave valuables like jewelry or cash at home or give them to a trusted relative or friend to watch over. Security may lock up valuables at your request if this is not an option. Conemaugh Memorial Medical Center cannot be responsible for replacing personal belongings.

Photography

The use of any audio or video recording-capable devices within the hospital may constitute an invasion of patients’ and employees’ privacy. It may breach the confidentiality of the patient, hospital, or hospital-related information. Because of this, audio and video recordings are not allowed in the hospital without approval from hospital staff and the patient’s written permission.

Pharmacy

Please do not bring any medication to the hospital. The hospital pharmacy will give you all the medications you need.

Public Restrooms

For everyone's health and safety, we ask visitors not to use patient restrooms. Public restrooms are located throughout the hospital. Ask the hospital staff to direct you to the nearest one.

Quiet Time

Conemaugh Memorial Medical Center recognizes that our patients need as much rest as possible to promote healing. At the same time, understanding hospitals can be noisy and busy places. A quiet and restful environment promotes healing, whereas noise can add stress and harm their healing process. To allow our patients to rest during the day, we will have quiet hours from 2 p.m. until 4 p.m. and after 8 p.m.

Rapid Response Team

Patients, family members, and visitors can activate a rapid response team to respond if their condition worsens. The first step is to call the nearest caregiver. If not immediately available, the Rapid Response Alert will be activated by picking up the phone in the patient's room and dialing x222 – a dedicated hospital line for family-activated calls.

Smoking

Given the serious health hazards of tobacco use, we have chosen to become a 100 percent tobacco-free campus. No smoking or tobacco products are permitted on Conemaugh Health System property, parking lots, associated buildings, and vehicles. Patients and visitors are asked not to smoke during their hospital visits.

If You Smoke or Use Tobacco
While you are in the hospital, please do not suffer from nicotine withdrawal. You can receive nicotine replacement therapy (NRT) or other appropriate support during your hospital visit. Please ask your nurse for more information.

Telephone

All patient rooms have phones. To place a call within the hospital, dial the last four digits of the extension. To place an outside call, dial 4, then 1, then the area code and the number.

TV

Each patient room has a television. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. The bedside pillow speaker or side rail controls control TVs. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions on using your TV.

Vending Machines

Byte Machines are on-the-go food options made available to all visitors. They offer house-made grab-and-go items, including sandwiches, snacks, and drinks. They are in the Emergency Room waiting rooms and on the 5th floor of the Clinical Pavilion in the Maternity unit lobby. Purchases can be made using a debit or credit card.

Visiting Hours

Visiting hours are subject to change. Please ask your nurse for official hours during your stay.

Some units may limit the number of visitors they can receive at one time to promote healing, safety, and infection control.

General Hours: 8:00 a.m. to 8:00 p.m. Note: Patients have the right to choose to receive visitors from among family, friends, or other individuals at any time during their stay.
Pediatrics: 8:00 a.m. to 8:00 p.m. Note: One parent or guardian can stay 24 hours a day.

Visiting Overnight
Overnight visitation with a patient must be coordinated with the charge nurse and/or nurse manager and is only permitted under certain circumstances. If overnight visitation has been approved, the nurse will give you a visitor card and provide you with instructions for obtaining a visitor pass from the security guard. Please wear this badge and always remain in the waiting room or the patient’s room during your overnight visit. We reserve the right to revoke overnight privileges.

Wifi

Free Wi-Fi is provided throughout the hospital for your convenience. Look for the network CHS_Guest on your device.